Table 3 The Intention to act in Situations of Abuse in Health Care Questionnaire (ISAHCQ), based on the theory of planned behaviour [33]

Below, a situation is presented where you are the patient.

During an eye test, the optician finds a splinter in your eye and advises you to seek help at a medical centre. According to the optician, a GP should be able to see the splinter with a specific kind of microscope and remove it. Your GP takes a look in your eye, but does not see anything and is about to send you home. You then say what the optician had told you, namely, that the splinter can be seen with a microscope of a certain kind. The GP then starts getting mad at you for telling him how to perform the examination – and yells at you. You think the situation is really uncomfortable and start feeling as small as an ant.

The questions below refer to acting in this situation. By the term “acting”, we mean actively doing something in this situation, for example, making it clear to the GP how you perceive his behaviour. Below, you find a number of statements and we ask you to choose the number that best corresponds to what you think or experience.