Table 2 Patients’ complaints to the Croatian Association for Patients’ Rights according to European Charter of Patients’ Rights (N = 207)
Charter right | N (%)* |
|---|---|
Right of access | 73 (35.3) |
Right to information | 62 (29.9) |
Right to safety | 45 (21.7) |
Right to respect of patients’ time | 38 (18.4) |
Right to avoid unnecessary suffering and pain | 38 (18.4) |
Right to personalized treatment | 8 (3.7) |
Right to consent | 7 (3.7) |
Right to the observance of quality standards | 7 (3.7) |
Right to free choice | 6 (2.9) |
Right to privacy and confidentiality | 5 (2.4) |
Right to complain | 4 (1.9) |
Right to innovation | 3 (1.4) |
Right to compensation | 3 (1.4) |
Right to preventive measures | 2 (1.0) |