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Table 1 Analysis of patients’ reports from the Ministry of Health, mapped according to institution and county included in the report (N = 289)

From: Reporting violations of European Charter of Patients’ Rights: analysis of patient complaints in Croatia

 

Total number of reports

Zagreb (city)

Zagreb county

Osijek–Baraja

Bjelovar–Bilogorje

Krapina Zagorje

Istra

Primorje–Gorski kotar

Sisak–Moslavina

Zadar

Požega–Slavonia

Primary health care

59

43

1

3

3

2

1

4

 

2

 

Secondary health care

77

56

 

5

1

1

2

8

2

1

1

Medical specialists

27

20

1

 

1

 

1

3

  

1

Dental medicine

9

6

    

1

1

  

1

Psychologists

3

3

         

Nurses

20

19

  

1

      

Croatian Health Insurance Fund

31

26

 

3

   

1

 

1

 

Drugs’ committee

3

  

3

       

Legal expertise

1

       

1

  

Emergency medicine

3

 

1

 

1

     

1

Laboratory medicine

1

 

1

        

Physical therapy

2

     

1

1

   

Other

53

51

 

2

       

Total

289

224

4

16

7

3

6

18

3

4

4