Question | A (%) | MA (%) | D (%) | VD (%) | NR (%) | Mean | Std. Dev. |
---|---|---|---|---|---|---|---|
Was the principle of informed consent including the right of patients or their substitute to refuse service observed? | 77 (25.7) | 32 (10.7) | 83 (27.7) | 44 (14.7) | 64 (21.3) | 2.95 | 1.46 |
Was the dignity, privacy and autonomy of patients observed during treatment/service? | 214 (71.3) | 47 (15.7) | 11 (3.7) | 8 (2.7) | 20 (6.7) | 1.58 | 1.13 |
Was clear and appropriate professional boundaries maintained during service provision-patient relationship? | 241 (80.3) | 34 (11.3) | 2 (0.7) | 1 (0.3) | 22 (7.3) | 1.43 | 1.08 |
Were you treated equitably with other patients regardless of your tribe, ability to pay, and type of illness? | 242 (80.7) | 26 (8.7) | 9 (3.0) | 7 (2.3) | 16 (5.3) | 1.43 | 1.04 |
Did you receive individualised service during examination taking into account your particular physical and emotional needs, values and background | 202 (67.3) | 41 (13.7) | 19 (6.3) | 5 (1.7) | 33 (11.0) | 1.75 | 1.32 |
Did the radiographer observe the principle of confidentiality of information acquired through professional contact with you? | 233 (77.7) | 15 (5.0) | 5 (1.7) | 2 (0.7) | 45 (15.0) | 1.70 | 1.45 |
Was your examination completed on timely manner and in response to your needs? | 220 (73.3) | 37 (12.3) | 22 (7.3) | 3 (1.0) | 18 (6.0) | 1.54 | 1.09 |
Did the radiographer explain his/her experience, expectations, knowledge and equipment procedure to you before services | 52 (17.3) | 38 (12.7) | 113 (37.7) | 58 (19.3) | 39 (13.0) | 2.98 | 1.24 |
Was the radiographer competent in the performance of the radiology services | 227 (75.7) | 41 (13.7) | 5 (1.7) | 0 (0.0) | 27 (9.0) | 1.53 | 1.17 |
Did the radiographer take personal responsibility, use discretion and judgement in a manner that ensured your best service outcome? | 225 (75.0) | 39 (13.0) | 9 (3.0) | 1 (0.3) | 26 (8.7) | 1.55 | 1.17 |
Was the radiographer able to disclose his/her competence and limitations where appropriate in the process of service provision? | 63 (21.0) | 67 (22.3) | 86 (28.7) | 26 (8.7) | 58 (19.3) | 2.83 | 1.38 |
Did the radiographer act in your best interest during contact and service delivery? | 222 (74.0) | 40 (13.3) | 4 (1.3) | 1 (0.3) | 33 (11.0) | 1.61 | 1.27 |
Was the radiographer able to exercise professional duty of care by holding up to your best interest in the process of service delivery | 230 (76.7) | 31 (10.3) | 4 (1.3) | 2 (0.7) | 33 (11.0) | 1.59 | 1.28 |
Was the radiographer able to understand the limits of his practice and when to seek advice or refer to another professional? | 167 (55.7) | 50 (16.7) | 9 (3.0) | 5 (1.7) | 69 (23.0) | 2.20 | 1.64 |
Did the radiographer understand the need to build and sustain professional relationships as both an independent practitioner and collaboratively as a member of a team? | 138 (46.0) | 40 (13.3) | 4 (1.3) | 2 (0.7) | 116 (38.7) | 2.73 | 1.86 |
Did the radiographer exercise the need to engage you in planning and evaluating diagnostics, treatment and interventions to meet your health needs and goals | 88 (29.3) | 37 (12.3) | 98 (32.7) | 40 (13.3) | 37 (12.3) | 2.67 | 1.35 |
Was she/he able to make appropriate referrals as the need be in the process of care and examination | 180 (60.0) | 43 (14.3) | 22 (7.3) | 4 (1.3) | 51 (17.0) | 2.01 | 1.50 |
Was he/she able to demonstrate effective and appropriate skills in communicating information, advice, instruction and professional opinion to you and as the case may be, your relatives | 219 (73.0) | 27 (9.0) | 12 (4.0) | 4 (1.3) | 38 (12.7) | 1.72 | 1.37 |
Overall Mean Scores | 1.99 | ||||||
Z-Value | 3.737 | ||||||
P-value | 0.000 |