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Table 2 Ethical/professional attitude of radiographers in the process of providing radiology services

From: Patients’ reaction to the ethical conduct of radiographers and staff services as predictors of radiological experience satisfaction: a cross-sectional study

Question

A (%)

MA (%)

D (%)

VD (%)

NR (%)

Mean

Std. Dev.

Was the principle of informed consent including the right of patients or their substitute to refuse service observed?

77 (25.7)

32 (10.7)

83 (27.7)

44 (14.7)

64 (21.3)

2.95

1.46

Was the dignity, privacy and autonomy of patients observed during treatment/service?

214 (71.3)

47 (15.7)

11 (3.7)

8 (2.7)

20 (6.7)

1.58

1.13

Was clear and appropriate professional boundaries maintained during service provision-patient relationship?

241 (80.3)

34 (11.3)

2 (0.7)

1 (0.3)

22 (7.3)

1.43

1.08

Were you treated equitably with other patients regardless of your tribe, ability to pay, and type of illness?

242 (80.7)

26 (8.7)

9 (3.0)

7 (2.3)

16 (5.3)

1.43

1.04

Did you receive individualised service during examination taking into account your particular physical and emotional needs, values and background

202 (67.3)

41 (13.7)

19 (6.3)

5 (1.7)

33 (11.0)

1.75

1.32

Did the radiographer observe the principle of confidentiality of information acquired through professional contact with you?

233 (77.7)

15 (5.0)

5 (1.7)

2 (0.7)

45 (15.0)

1.70

1.45

Was your examination completed on timely manner and in response to your needs?

220 (73.3)

37 (12.3)

22 (7.3)

3 (1.0)

18 (6.0)

1.54

1.09

Did the radiographer explain his/her experience, expectations, knowledge and equipment procedure to you before services

52 (17.3)

38 (12.7)

113 (37.7)

58 (19.3)

39 (13.0)

2.98

1.24

Was the radiographer competent in the performance of the radiology services

227 (75.7)

41 (13.7)

5 (1.7)

0 (0.0)

27 (9.0)

1.53

1.17

Did the radiographer take personal responsibility, use discretion and judgement in a manner that ensured your best service outcome?

225 (75.0)

39 (13.0)

9 (3.0)

1 (0.3)

26 (8.7)

1.55

1.17

Was the radiographer able to disclose his/her competence and limitations where appropriate in the process of service provision?

63 (21.0)

67 (22.3)

86 (28.7)

26 (8.7)

58 (19.3)

2.83

1.38

Did the radiographer act in your best interest during contact and service delivery?

222 (74.0)

40 (13.3)

4 (1.3)

1 (0.3)

33 (11.0)

1.61

1.27

Was the radiographer able to exercise professional duty of care by holding up to your best interest in the process of service delivery

230 (76.7)

31 (10.3)

4 (1.3)

2 (0.7)

33 (11.0)

1.59

1.28

Was the radiographer able to understand the limits of his practice and when to seek advice or refer to another professional?

167 (55.7)

50 (16.7)

9 (3.0)

5 (1.7)

69 (23.0)

2.20

1.64

Did the radiographer understand the need to build and sustain professional relationships as both an independent practitioner and collaboratively as a member of a team?

138 (46.0)

40 (13.3)

4 (1.3)

2 (0.7)

116 (38.7)

2.73

1.86

Did the radiographer exercise the need to engage you in planning and evaluating diagnostics, treatment and interventions to meet your health needs and goals

88 (29.3)

37 (12.3)

98 (32.7)

40 (13.3)

37 (12.3)

2.67

1.35

Was she/he able to make appropriate referrals as the need be in the process of care and examination

180 (60.0)

43 (14.3)

22 (7.3)

4 (1.3)

51 (17.0)

2.01

1.50

Was he/she able to demonstrate effective and appropriate skills in communicating information, advice, instruction and professional opinion to you and as the case may be, your relatives

219 (73.0)

27 (9.0)

12 (4.0)

4 (1.3)

38 (12.7)

1.72

1.37

Overall Mean Scores

1.99

Z-Value

3.737

P-value

0.000